3 Reasons to Choose a “High-Touch” Fulfillment Center

In today’s e-commerce driven economy, it isn’t difficult to find a fulfillment center. It may however, be a bit challenging to find a fulfillment center that caters to your business. A company selling high volume low priced novelty items will have different needs than a company selling low volume high priced high-end items. Customers are often willing to sacrifice quality for lower costs. With high end products, customers expect only THE BEST. The best product, customer service, packaging, shipping and overall experience. These companies need a fulfillment center that will handle their product shipments delicately and accurately in a timely manner. They need a high-touch fulfillment center.

Not sure what a “High-Touch” fulfillment center is? That’s okay, we are here to fill you in. A high-touch fulfillment center means products are given the A-Class experience. This is a premium warehouse experience for premium products. They are handled with extra care and processed with top priority.

Here are 3 reasons to choose a “High-Touch” Fulfilment Center.

1. The Product is High End. When products are each worth thousands of dollars, you cannot afford for there to be any damages to the product in route of manufacturer to customer. Your end customer is expecting a flawless product that was handled with extreme care in every aspect of the logistics cycle.
2. Service is Priority. If your customers demand excellent customer service from you, then you must prioritize the customer service of your fulfilment center. Have a sudden change in an order and need to notify the warehouse? How easily can you get in touch with a real person who can solve your issue at that moment? A high-touch warehouse will always make you the priority.
3. Orders Processed Efficiently and Accurately. A top paying customer can be hard to acquire. You want to do everything possible to provide them the best experience. This means making sure they get the product they expect in the time frame they expect. You need a warehouse that you can trust to process orders quickly and accurately.

RAK Logistics is experienced and well equipped with trained staff to provide “High Touch” fulfillment in Southern California and across the globe. Our Los Angeles facility is conveniently located near the Port of LA & LB and LAX Airport to minimize transport costs. Contact us if you think your customers would benefit from a “High-Touch” third party logistics fulfillment center. We would love the opportunity to show you the premiums we can deliver.

Interested in other third-party logistics or international logistic services? We want to hear about those too. Contact us today to receive a custom designed supply chain solution.